“What shall I return to the LORD for all his goodness to me? I will lift up the cup of salvation and call on the name of the LORD.” (Psalm 116:12-13)

Founded in 2004, Amazing Grace Worship Music Ministry Limited is a non-profit organization registered in Hong Kong and the US. In response to Jesus Christ’s amazing grace, we have been devoted to enliven God’s words with music and glorify God’s name by witness.

In 2020, all outreach worship services scheduled before were postponed or cancelled due to the pandemic. Then God called us to begin social care services through Action Ministry and to spread the gospel via the internet, in which we started to explore creating the AGWMM mobile app.

When we were working on this APP, we encountered many challenges. Though we separately worked at home on our own, we coorperated with each other through video conferences, WhatsApp messages and countless APP tests. Finally, the "Amazing Grace Worship APP" is now ready for use!

Though there may be unexpected situations in the future, we are all willing to make every effort to improve the performance of this APP. We would also see this APP as an offering to the Lord. May God use it! Amen!

1. 甚麼是「基恩敬拜APP」？
   「基恩敬拜APP」（或稱「基恩敬拜點唱機」或 "AGWMM Amazing Portable Player"）是由基恩敬拜音樂事工製作的流動應用程式，主要功能為方便大眾以串流技術聆聽我們製作的專輯，並可查閱歌詞及下載歌譜。
   
   
2. 如何使用「基恩敬拜APP」？
   使用支援運行 iOS 13.2 或以上版本 及／或 Android 11 (API 等級 30) 或以上版本操作系統之流動裝置，於 App Store 或 Google Play Store 內搜尋「基恩敬拜」或“Amazing Grace Worship”，完成下載及安裝即可使用。（注意：我們可能不時修改或提升上述系統需求，以配合應用程式支援新功能及服務。）
   
   
3. 我可以於多台裝置安裝「基恩敬拜APP」嗎？
   會員可使用不同的裝置登入相同的帳戶，但同一時間只可使用一台裝置登入「基恩敬拜APP」。如你於其他裝置登入帳戶，則原本登入的裝置會自動被登出，以保障你的帳戶安全。
   
   
4. 「基恩敬拜APP」支援離線播放音樂嗎？
   本流動應用程式需要連線至互聯網才可使用，唯Premium會員可下載詩歌至流動裝置，既可提升播放流暢度，也可減低流動數據的使用量。
   
   
5. 為何在背景聆聽詩歌時會自動停止，即使下載了詩歌也是這樣？
   這個情況在Android設備較常見，是由於Android系統預設的內置設定，會影響音樂背景播放功能。你可在手機自行修改相關設定，容許「基恩敬拜APP」在背景運行，或可改善情況。
   你可嘗試更改以下設定：
   (i) 電池節省器 (Battery Saver) - 關閉電池節省器，或選擇容許「基恩敬拜APP」在電池節省器啟動期間不受其限制。
   (ii) 數據節省器 (Data Saver) - 關閉數據節省器，或選擇容許「基恩敬拜APP」在背景執行並使用數據。
   
   

1. What is "Amazing Grace Worship APP"?
   "Amazing Grace Worship APP" (or the "AGWMM Amazing Portable Player") is created by Amazing Grace Worship Music Ministry. This APP is made for music streaming of our albums, reading lyrics and downloading music scores.
   
   
2. How to use the "Amazing Grace Worship APP"?
   

   Use any mobile device running iOS 13.2 or later and/or Android 11 (API Level 30) or later. Search 「基恩敬拜」or "Amazing Grace Worship" on the App Store or on the Google Play Store, download and install the APP for use. (Please note that the system requirements of the App listed above may be amended or upgraded at any time to include support for new functions and services.)

3. Can I use the "Amazing Grace Worship APP" on various devices?
   Members can login to the APP using different devices, but only one device can be used at a time. If you use a new device to login, the previous device used will be automatically signed out in order to protect your information.
   
   
4. Can I use the APP to play music offline?
   This APP requires full internet access to run. Premium members can download songs to mobile devices to run more smoothly and to reduce usage of mobile data.
   
   
5. Why the music often stops when playing at the background?
   Such case often happens on Android devices, due to the default setting of the Android system which affects the background-play function.
   You may modify the below setting for improvement.
   (i) Battery Saver - Switch off the Battery Saver, or remove the "Amazing Grace Worship APP" from the retricted app list to allow it to run in the background when the Battery Saver is on.
   (ii) Data Saver - Switch off the Data Saver, or allow unrestricted data access for the "Amazing Grace Worship APP" when Data Saver is on.
   
   

1. 如何成為「基恩敬拜APP」會員？
   下載及安裝「基恩敬拜APP」→ 啟動應用程式 → 免費註冊 → 完成電郵驗證程序
   
   
2. 如何成為「基恩敬拜APP」Premium會員？
   登記成為「基恩敬拜APP」會員 → 登入「基恩敬拜APP」→ 帳戶 → 升級成為Premium → 按照畫面的指示完成付款程序便可
   （附註：「APP禮品卡」持有人登記成為會員後，只需輸入卡上所示之啟動碼，即可享用一個月或一年Premium會籍，視乎「APP禮品卡」面值而定。）

3. 忘記登入密碼應如何處理？
   啟動「基恩敬拜APP」→ 登入 → 忘記密碼 → 輸入登記電郵 → 完成重設密碼程序
   
   
4. 忘記登記電郵應如何處理？
   請致電 (+852) 3422-3399 與行政部同工聯絡。
   
   
5. 我未能收到確認電郵／驗證電郵／重設密碼電郵應如何處理？
   電郵傳送受網絡影響可能需時，請稍候並檢查收件箱，同時亦檢查雜件箱。
   
   

1. How to be a member of the "Amazing Grace Worship APP"?
   Download and install the "Amazing Grace Worship APP" → Run the APP → Free Register → Complete email confirmation
   
   
2. How to be a Premium member of the"Amazing Grace Worship APP"?
   Run the APP → Register as a member of the APP → Logon → Account → Upgrade to Premium → Follow onscreen instructions to settle payment or input Activation Code of APP Gift Card (if applicable)
   
   
3. What to do if I forget my password?
   Run the APP → Logon → Forgot Password → Input registered email→ Follow procedures to reset password
   
   
4. What to do if I forget my registered email?
   Please contact Administration Officer at (+852) 3422-3399.
   
   
5. What to do if I cannot receive confirmation email/reset password email?
   Email delivery may be delayed due to network congestion, so please wait with patience. Then check your email inbox as well as junk mail box.
   
   

1. 甚麼是Premium會籍？
   Premium會籍是為「基恩敬拜APP」會員提供的訂閱服務，Premium會員可聆聽完整詩歌，支援下載詩歌至流動裝置以減低數據使用量，並可自訂播放清單。
   
   
2. Premium會籍是否永久有效？
   Premium會籍是有限期的，憑HK$20可訂閱一個月Premium會籍，HK$180則可訂閱一年。
   
   
3. 如何成為「基恩敬拜APP」Premium會員？
   登記成為「基恩敬拜APP」會員 → 登入「基恩敬拜APP」→ 帳戶 → 升級成為Premium → 按照畫面的指示完成付款程序便可
   （附註：「APP禮品卡」持有人登記成為會員後，只需輸入卡上所示之啟動碼，即可享用一個月或一年Premium會籍，視乎「APP禮品卡」面值而定。）
   
   
4. Premium會籍如何續期？
   只需完成第一次付款程序便成為Premium會員，此後系統會按照你提供的信用卡資料每期自動續訂。
   
   
5. 如何終止Premium會籍？
   如欲取消自動續訂Premium會籍，須於訂閱期結束前最少三個工作天提出申請。請按照以下程序終止訂閱：登入「基恩敬拜APP」→ 帳戶 → 取消訂閱
   
   

1. What is a Premium Membership?
   Premium Membership is a subscription service for members of the APP. Premium members can listen to all songs in full, download songs to mobile devices to reduce usage of mobile data and can customize playlist.
   
   
2. Is the Premium Membership valid forever?
   Premium Membership is valid for a specific period, in which it costs HK$20 for a month, while HK$180 for a year.
   
   
3. How to be a Premium Member of the "Amazing Grace Worship APP"?
   Register as a member of the APP → Logon → Account → Upgrade to Premium → Follow onscreen instructions to settle payment
   (Remarks: Holder of an "APP Gift Card" shall register as a member of the APP, then enter the Activation Code printed on the "APP Gift Card" to enjoy the Premium Membership for one month or one year, depending on the value of the "APP Gift Card".)
   
   
4. How to renew my Premium Membership?
   Settle payment for the first time to be a Premium Member. Then the subscription will be renewed automatically with the credit card information provided by subscribers.
   
   
5. How to cancel Premium subscription?
   To suspend the subscription, you have to make such request at least three working days before the current subscription ends. Please follow the below steps: Logon → Account → Cancel Subscription
   
   

1. 甚麼是「APP禮品卡」？
   選購「APP禮品卡」並撰寫心意送給親友，隨卡內附一次性啟動碼，可用於訂閱「基恩敬拜APP」Premium會籍。禮品卡只作紀念用途，不可充值、不設退還或退款，亦不可兌換現金。
   
   
2. 「APP禮品卡」面值多少？
   你可選購面值HK$20或HK$180之「APP禮品卡」。面值HK$20之「APP禮品卡」可使用一個月「基恩敬拜APP」Premium會籍，面值HK$180之「APP禮品卡」可使用十二個月「基恩敬拜APP」Premium會籍。禮品卡只作紀念用途，不可充值、不設退還或退款，亦不可兌換現金。
   
   
3. 如何選購「APP禮品卡」？
   你可在網頁選購實體版或電子版「APP禮品卡」，詳情可參閱https://agwmm.org/product/appgiftcard
   
   
4. 我可在基恩敬拜網站(https://agwmm.org)上使用「APP禮品卡」的啟動碼付款嗎？
   「APP禮品卡」內附之啟動碼僅適用於「基恩敬拜APP」內訂閱Premium會籍，並不能用於任何網站或其他流動應用程式。
   
   
5. 怎樣為「APP禮品卡」增值或申請退款？
   「APP禮品卡」內附之啟動碼只能使用一次，用以訂閱「基恩敬拜APP」Premium會籍。而禮品卡只作紀念用途，不可充值、不設退還或退款，亦不可兌換現金。
   
   

1. What is the "APP Gift Card"?
   You can purchase and write on an "APP Gift Card" and send out as a gift for your beloved ones. There is a one-time Activation Code attached to each "APP Gift Card" to be used for subscribing Premium Membership of "Amazing Grace Worship APP". The Gift Card itself is a memorial gift which is non-reloadable, non-refundable and non-redeemable for cash.
   
   
2. How much is the "APP Gift Card"?
   

   There are two types of "App Gift Card" including the HK$20 Gift Card and the HK$180 Gift Card, in which the former can subscribe the Premium Membership of "Amazing Grace Worship App" for one month while the lesser for one year. The Gift Card itself is a memorial gift which is non-reloadable, non-refundable and non-redeemable for cash.

3. How to purchase an "APP Gift Card"?
   

   You can purchase the "App Gift Card", both hard copy and e-copy, on our website . For details, please refer to https://agwmm.org/product/appgiftcard

4. Can I use the Activation Code of an "APP Gift Card" to settle payment on the website of Amazing Grace Worship Music Ministry (https://agwmm.org)?
   The Activation Code attached on the "APP Gift Card" can only be used for subscribing Premium Membership in the "Amazing Grace Worship APP", and is not applicable to any websites or any other mobile applications.
   
   
5. Can I apply for reload or refund of the "APP Gift Card"?
   The Activation Code attached to the "APP Gift Card" is for single use only to subscribe the Premium Membership of the "Amazing Grace Worship APP", and the Gift Card itself is just a memorial gift which is non-reloadable, non-refundable and non-redeemable for cash.
   
   

1. 我的個人資料是否得到保障？
   基恩敬拜音樂事工十分重視保障個人資料私隱。我們尊重個人資料，並會全力遵守保障資料原則，以及香港法例第486章《個人資料（私隱）條例》一切適用於監管收集、持有、處理或使用個人資料的人士（資料使用者）和擁有這些資料的人士（資料當事人）的相關條文。有關我們的《私隱政策聲明》請參閱 https://agwmm.org/privacy-policy。
   
   
2. 我使用「基恩敬拜APP」時須承擔甚麼法律責任？
   你下載、安裝或使用「基恩敬拜APP」，即表示你同意遵守由基恩敬拜音樂事工有限公司訂明的《使用條款及條件》、《私隱政策聲明》、《免責聲明》及《版權公告》內所列之條文並受其約束。詳情請參閱 https://agwmm.org/terms-and-conditions-of-use/。
   
   

1. How is my personal data protected?
   The protection of privacy in relation to personal data is the concern of every person in the Amazing Grace Worship Music Ministry. We respect personal data and are committed to fully complying with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance (Cap. 486) which apply to any person (data user) that controls the collection, holding, processing or use of personal data and any person (data subject) who is the subject of such data. For details, please refer to https://agwmm.org/privacy-policy
   
   
2. What responsibilities and liabilities do I have when using the "Amazing Grace Worship APP"?
   By downloading, installing or using the "Amazing Grace Worship APP", you agree to be bound by the terms of the "Terms and Conditions of Use", "Privacy Policy Statement", "Disclaimer" and "Copyright Notice" set out by Amazing Grace Worship Music Ministry Limited. For details, please refer to https://agwmm.org/terms-and-conditions-of-use/